How do I return an item that is faulty?

All our products should all arrive to you in perfect condition, however if you receive an item that is faulty or incorrect, please notify us within 14 days. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, (including outer packaging) to use if returning the goods. If the goods are incorrect please return them without removing the cellophane wrapper.

To return an item, please obtain an RMA (returns) number. To do this, click 'My Account' at the top of the page, click on Order History, click the relevant order number and scroll down to the Returns section of the Order page. From here you can request an RMA number.

You'll need to write the RMA number on the outside of the package and post it back to the address detailed in the confirmation email.

We cannot offer a refund or a return on an item unless you retain the item and its original packaging.

Alternatively if it is easier , you can pop back into our Local Fragrance Shop and they will be happy to process a return for you.  All you need is your order confirmation email and the fragrance. 

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