What happens if I haven't received my order?

We endeavour to process all orders as soon as possible, so that you can be spraying a little happiness soon. If you haven’t yet received your order, it is most likely to be in the middle of one of the steps outlined below.The order process is as follows:

- Generally if an order passes all security checks then your order will be dispatched within 24 hours of being placed, with most orders being dispatched the same day

- From dispatch, orders sent by Hermes will typically take 3-5 days to be delivered, but can take up to 5 days to arrive.

With all delivery options, we ask our customers to bear in mind that there is no Saturday delivery service and orders sent on a Friday will arrive on a Monday. There is also no delivery service for bank holidays.

please send us an email or jump on live chat where we will be happy to help you track your fragrance 

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