MyTFS Membership

MyTFS Membership

• How does it work?
• How Much Does It Cost?
• How Do I Become A Member ?
• How Do I Pay To Become A Member ?
• Email And Other Communications
• How To Cancel A Membership

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Scentaddict

Scentaddict

• Where is my discount code?
• I’ve lost my atomiser, can I get another one?
• My order arrived Damaged/Leaking
• I bought a gift subscription and I am having difficulty redeeming it
• How do I cancel my scentaddict subscription?

FAQs

Orders

• How Do I Cancel My Order ?

Delivery

• Where is my order?

My Account

• Do I Have To Have An Account To Shop With You ?

Orders

Orders

• How do I change my Address?
• How can I amend my order?
• I'm having trouble placing an order - can you help?

Payment

• Klarna - How It Works
• I have received an email asking me to contact you - why?
• Can I pay online using a gift card?
• I’ve been told that my payment has been declined - why?
• When will I be charged for my order?
• What payment methods can I use?

Online Order Safety

• Is this site secure?
• How Secure is your Mobile Site?
• Do you use cookies?
• What is your security policy?

Gift Cards

• How can I check the balance of a gift card?
• Can I use gift cards online and in-store?
• How long are gift cards valid for ?
• Where can I buy gift cards?

Delivery

Delivery

• What happens if I am not in when my order arrives?
• Can a parcel be redirected?
• Can I change my delivery address?
• Who will be delivering my order?
• How can I track my order?
• What happens if I haven't received my order?

Click And Collect

• How can I cancel my Click & Collect order?
• Do I need to take anything when I collect my order?
• How long will my order be kept in store for?
• How long does Click & Collect take?
• How much does Click & Collect cost?
• What is the Click & Collect service?

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Refunds & Returns

Returns

• Returning Items
• My order is damaged - what do I need to do?
• I am missing an item from my order – what do I do?
• I’ve changed my mind - can I return an item?
• How do I return an item that is faulty?

Promotions/Discounts

Promotions & Discounts

• How do I use discount/promotional codes?
• My Promotional Code Isn’t Working – Is There Something Wrong?
• Can I use more than one promotional code on an order?

My Account

Registration / My Account

• How Do I Delete My Account ?
• What do I do if I’ve forgotten my password?
• Do I have to create an account to buy from TheFragranceShop.co.uk?

Stores

Store Information

• Why can’t I get the same Gift with Purchase (GWP) with my order in store that I can get online?

Discovery Club

• How can I join the Discovery Club?
• Is the Discovery Club for men or women?
• Aren’t samples available for free?
• Can I use all of the discount vouchers?
• What do I get in the Discovery Club?
• What is Discovery Club?

Try It First

• On what products do you offer this service?
• How does this service work?

Products

Product Information

• I’m looking for a product but can’t find it listed on your website, where is it?
• Are your fragrances genuine?
• What is the difference between Eau de Parfum (EDP), Eau de Toilette (EDT) and Eau de Cologne (EDC)?